Yes.

Since 2010, when the Equalities Act came into force, it's been a duty to make service provision as accessible as possible.

This doesn't mean anything you do has to be difficult. Most accessibility is very easy to achieve.

No - it can cover much more than that!

It's also for pushchairs, mobility scooters, walking sticks, assistance dogs, people accompanied by carers, we could go on. Basically anyone who may come into your building or use your service.

Accessibility means everyone, the able-bodied included.

It's much harder to alter a listed or older building, and of course there will be instances where things simply cannot change.

Putting that out there is a huge help in itself. It allows people who want to visit you, to check on the building's accessibility before they make the journey. They can then make provisions before they come, or ask for something specific - with plenty of notice!

But a lot of adjustments are small, not costly, and easy to apply. We're here to guide you on that. Check out our downloadable items, browse our website for ideas, or book a free survey for a detailed report on your building and what you can do to make it accessible.

There are several factors that decide whether something is reasonable. But overall, it depends on whether the organisation is physically capable of providing the service in a certain way, or whether an environment can be adjusted in the way that's being requested.

Factors include:

- Cost vs benefit

- Whether the adjustment is temporary

- How much disruption will be caused, and for how long

- Whether planning permission is needed

Guide dogs or assistance dogs still need water!

This will vary depending on the person, their condition(s) and the work environment. The best thing to do is ask them.

If your company has a probationary or trial period when recruiting, use this time to make sure you work with your new employee and make sure they are comfortable.

It's a way of thinking about how disability and society work together - or how they don't.

North Wales Access Panel members believe that a disabled person's impairments don't necessarily create a disability to do something - it's how society reacts or is maladapted to those impairments.

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