Yes.Since 2010, when the Equalities Act came into force, it's been a duty to make service provision as accessible as possible.This doesn't mean anything you do has to be difficult. Most accessibility is very easy to achieve. Improvements can be made at no cost at all, or very low cost, perhaps by adjusting how your services are provided.See also Question 4.

No - it can cover much more than that!Alterations made for disabled people benefit everybody. Those with physical and/or sensory impairments, assistance dog users, people accompanied by carers, families with children (including pushchairs!), neurodivergent people; we could go on. Basically anyone who may come into your building or use your service.This includes:mobility scooterswalking aidswater bowls for assistance dogshearing loopssignage that's clear, with good colour contrast and at the right heightAccessibility means everyone, the able-bodied included.

It's much harder to alter a listed or older building, and of course there will be instances where things simply cannot change.Putting that out there is a huge help in itself. Provide an access statement* on your own website, informing people where they can and cannot access before they visit. They can then make provisions before they come, or ask for something specific - with plenty of notice!But a lot of adjustments are small, not costly, and easy to apply. We're here to guide you on that. Check out our downloadable items, browse our website for ideas, or book a free survey for a detailed report on your building and what you can do to make it accessible.*An access statement tells visitors about the physical layout and services of your place. It helps disabled visitors decide if your building meets their needs. See our downloadable resources for a template statement.

There are several factors that decide whether something is reasonable. But overall, it depends on whether the organisation is physically capable of providing the service in a certain way, or whether an environment can be adjusted in the way that's being requested.Factors include:- Cost vs benefit- The extent to which it is practical for the service provider to take measures- Whether the adjustment is temporary- How much disruption will be caused, and for how long- Whether planning permission is needed- The amount of resources already spent on making adjustments

Guide dogs or assistance dogs still need water!

This will vary depending on the person, their condition(s) and the work environment. The best thing to do is ask them. If your company has a probationary or trial period when recruiting, use this time to make sure you work with your new employee and make sure they are comfortable.

It's a way of thinking about how disability and society work together - or how they don't. North Wales Access Panel members believe that a disabled person's impairments don't necessarily create a disability to do something - it's how society reacts or is maladapted to those impairments. For more information please click here: